Privacy Policy

Collection of your Personal Information 

• when we correspond with you as a customer or prospective customer; 
  
• when you visit our website; 
  
• when you register as an end-user of our services and an account is created for you;
  
• when you contact us for help; 
  
• when you attend our customer conferences or webinars; and 
  
• when the site sends us error reports or application analytics data. 
  

Our Use of your Personal Information

Our Company may use information that we collect about you to: 

• deliver the products and services that you have requested;
  
• provide you with customer support; 
  
• perform research and analysis about your use of, or interest in, our products, services, or content, or products, services or content offered by others;
  
• communicate with you by e-mail, postal mail, telephone and/or mobile devices about products or services that may be of interest to you either from us, or other third parties;
  
• develop and display content and advertising tailored to your interests on our site and other websites; 
  
• verify your eligibility and deliver prizes in connection with promotions, contests and sweepstakes; 
  
• enforce our terms and conditions; 
  
• manage our business; 
  
• transfer personal information to third parties for any legally permissible purpose in our sole discretion. 

Disclosure of your Personal Information to Third Parties

We may share your personal information with third parties in the following ways: 

• we may provide your information to our agents, vendors or service providers who perform functions on our behalf or who help us provide and support our Services. For example, if it is necessary to provide you something you have requested. Examples of our Vendors and Service Providers include payment processors, hosting services and content delivery services, such as Salesforce, Stripe, Zendesk, Google, Drip, Mailchimp and Intercom ; 
  
• third party contractors may have access to our databases. Usually these contractors sign a standard confidentiality agreement; 
  
• we may share your data with any parent company, subsidiaries, joint ventures, other entities under a common control or third party acquirers. We expect these other entities will honor this Privacy Statement; 
  
• we may allow a potential acquirer or merger partner to review our databases, although we would restrict their use and disclosure of this data during the diligence phase;
  
• as required by law enforcement, government officials, or other third parties pursuant to a subpoena, court order, or other legal process or requirement applicable to our Company; or when we believe, in our sole discretion, that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity or to investigate violations of our agreements or Company policies; and sometimes, we share your information with our third party Service Providers,
  
• we may, from time to time, offer surveys, contests, sweepstakes, or other promotions on our Websites or through social media (collectively “Our Promotions”). Participation in our Promotions is completely voluntary. Information requested for entry may include personal contact information such as your name, address, date of birth, phone number, email address, username, and similar details. We use the information you provide to administer Our Promotions. We may also, unless prohibited by the Promotion’s rules or law, use the information provided to communicate with you, or other people you select, about our Services. We may share this information with our affiliates and other organizations or Service Providers in line with this policy and the rules posted for the Promotion. 
  
• other third parties with your consent or direction to do so.  Please note that these third parties may be in other countries where the laws on processing personal information may be less stringent than in your country.

Public Information 

We may share your personal information with third parties in the following ways: 

• We have public blogs on our Website. Any information you include in a comment on our blog may be read, collected, and used by anyone. If your Personal Information appears on our blogs and you want it removed, contact us at letschat@prolabdigital.com or click the “unsubscribe” link found at the bottom of every email. 
  
• Social media platforms and widgets. Our Websites include social media features, these features may collect information about your IP address and which page you are visiting on our Website, and they may set a cookie to make sure the feature functions properly. Social media features and widgets are either hosted by a third party or hosted directly on our Website. We also maintain presences on social media platforms including Facebook, Twitter, and Instagram. Any information, communications, or materials you submit to us via a social media platform is done at your own risk without any expectation of privacy. We cannot control the actions of other users of these platforms or the actions of the platforms themselves.

Our Security Measures to Protect your Personal Information 

Our Use of Cookies, Web Beacons, Web Analytics Services, and Links 

Our Retention of your Personal Information 

We will retain any personal information only for as long as is necessary to fulfill the business purpose it was collected. We will also retain and use your personal information for as long as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Your Right to Opt-Out or Unsubscribe from Communication 

If you do not want to receive communication from us in the future, please let us know by sending us e-mail at letschat@prolabdigital.com. If you supply us with your postal address online you will only receive the information for which you provided us your address.

International Transfers of your Personal Information 

Information collected from you may be stored and processed in the United States or any other country in which our Company or agents or contractors maintain facilities, and by accessing our sites and using our services, you consent to any such transfer of information outside of your country. European Union or Swiss individuals may refer to the Privacy Shield statement with regard to the transfer of their personal data. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.

Merchants and Partners 

The GDPR also applies to the merchants and partners of Prolab Digital who operate in the EU/EEA (European Union/European Economic Area) or Switzerland and offer goods or services to residents of the EU/EEA or Switzerland. While Prolab Digital is performing action to be compliant with GDPR, and to provide its merchants with tools to help its merchants comply, each merchant is ultimately responsible for ensuring that their business complies with the laws of the jurisdictions in which they operate or have buyers. Using Prolab Digital does not guarantee that a merchant or partner complies with GDPR.

Merchants and Partners Access to and Updating or Deletion of your Personal Information

The GDPR also gives certain rights to identified or identifiable persons (referred to as data subjects), including Prolab Digital merchants. These include the right to request at no cost; 

• Deletion of personal data 
  
• Correction of their data 
  
• Access to their data
  
• An export of their data in a portable format 
  

Buyers

The GDPR also gives certain rights to identified or identifiable persons (referred to as data subjects), including buyers visiting stores belonging to Prolab Digital merchants. These include the right to request;

• Deletion of personal data 
  
• Correction of their data 
  
• Access to their data
  
• An export of their data in a portable format 
  

Other than its own human resources data, Prolab Digital generally does not collect Personal Data directly from individuals. Prolab Digital, however, acting as a data processor may receive Personal Data via its customers. 

Personal Data Collection Principles:  

•  We shall inform an individual of the purpose for which we collect and use their Personal Data and the types of third parties to which our Company discloses or may disclose that Personal Data. Our Company shall provide the individual with the choice and means for limiting the use and disclosure of their Personal Data. Notice will be provided in clear and conspicuous language when individuals are first asked to provide Personal Data to our Company, or as soon as practicable thereafter, and in any event before our Company uses or discloses the Personal Data for a purpose other than for which it was originally collected. Prolab Digital may be required to disclose Personal Data in response to lawful request by public authorities, including to meet national security or law enforcement requirements. 
  
• Individuals have the opportunity to choose (opt out) whether their Personal Data is (1) to be disclosed to a non-Agent third party or (2) to be used for a purpose other than the purpose for which it was originally collected or subsequently authorized by the individual by contacting our privacy officer via email at letschat@prolabdigital.com. Agents, technology vendors and/or contractors of Prolab Digital or its affiliates may have access to an individual’s Personal Data on a need to know basis for the purpose of performing services on behalf of Prolab Digital or providing or enabling elements of the services. All such agents, technology vendors and contractors who have access to such information are contractually required to keep the information confidential and not use it for any other purpose than to carry out the services they are performing or as otherwise required by law.
  
• Accountability for Onward Transfer. Prior to disclosing Personal Data to a third party, we shall notify the individual of such disclosure and allow the individual the choice (opt out) of such disclosure. We will: 
  

• Limit the data we share with our partners and vendors to only that data we have permission to share. 
  
• Proactively confirm that our partners and vendors understand purpose limitations. 
  
• Ensure partners and vendors will make at least the same level of privacy protection as required by the Privacy Shield principles to comply with the purpose limitation and appropriate protection of that data. 
  
• Transfer such data only for limited and specified purposes as detailed in the privacy policy.  Ascertain that the agent is obligated to provide at least the same level of privacy protection as is required by the Principles. 
  
• Take reasonable and appropriate steps to ensure that the agent effectively processes the personal information transferred in a manner consistent with our organization’s obligations under the Principles. 
  
• Upon notice, take reasonable and appropriate steps to stop and remediate unauthorized processing. 
  
• Prolab Digital requires any third party agent to notify us in the event that it makes a determination that it can not longer meet its obligation to provide the same level of protection as is required by the Privacy Shield principals. 
  
• Provide a summary or representative copy, of the relevant privacy policy provision of its contract with that agent, to the department upon request. 
  
• Unless we prove that we are not responsible for the event giving rise to the damage. Prolab Digital recognizes its responsibility and potential liability for onward transfers. 

EU DPA Contact:

https://ec.europa.eu/info/departments/justice-and-consumers_en#contact

Phone number+32 2 299 11 11 (Commission switchboard) 

Postal address:  Directorate-General for Justice and Consumers  European Commission  1049 Bruxelles/Brussel Belgium 

FDPIC Contact: 
https://www.edoeb.admin.ch/edoeb/en/home/the-fdpic/links/data-protection---switzerland.html
Data Protection and Information Commissioner of Switzerland 
Tell. +41 58 462 43 95; Fax +41 58 462 99 96 

Please note that if your complaint is not resolved through any of the above channels, under limited circumstances, a binding arbitration option may be available before a Privacy Shield Panel. 

COPPA (Children Online Privacy Protection Act) 

Information Subject to Other Policies

Changes to our Privacy Statement 

Contacting Us