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Frequently Asked questions

 
 
 
 
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Accounts & Orders

 
 
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How do I check the status of my order?

Please log in to find the status of your order. If you would like further assistance, call us at any time – 888.429.2266

 
 
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can i make changes to my order?

We work fast... like Superman fast. Once an order is placed, it automatically gets placed in queue and work begins immediately. Give us a call, so we can discuss your project. Changes and cancellations cannot be made, so let's pick the perfect combo for your print!

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will i receive shipping notification once my order has been shipped?

Absolutely! Our customer service reps ensure that every project is complete to perfection and on-time. You have a real-live person working on your order who will notify you of any issues and status changes.  

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can i apply a coupon code after my order has been placed?

Once an order is placed, any changes must be requested (via Contact Form) within one hour. After this, the order is put into queue and our Pros get started working around the clock.  

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Can i expedite my order?

Of course you can! For pricing on expedited orders and guarenteed ship dates, please call us at 888.429.2266   (M-F 9am-5pm). Expedited orders cannot be placed on the website, a ship date may be requested in the "Notes" section when placing an order online order and we will do out best to meet that date. 

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General faq

 
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What is the largest size you print?

Pro Photo Print and HD Acrylic can print up to 60"x120". 

HD Infused Metal can print up to 48"x96".  

Canvas size is 192"x150 feet.

 
 
 
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do you offer custom sizes?

Yes, you can order custom sizes through our website or by contacting us. If you want soemthing that is not on our website, feel free to contact us. We can print banners, wall murals, billboards, vehicle wraps and much more!  

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do you offer reseller accounts?

Yes, Please contact us to set up your resale account. 

 
 
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i forgot my username/password, can you help me?

Yes, you can simply click the "Forgot Username or Password" link on the Login page.

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file setup

 
 
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What type of file formats do you accept?

We accept Tiff and Jpeg.

 
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what is the max file size i can upload to your site?

Maximum upload file size is 100MB. For larger files, upload a placeholder image and upload your larger files using our secure FTP site. Click "Upload Files" below on this page, the button below, or click HERE.

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What Image resolution do you require?

We request 150 dpi for full resolution prints. 

 
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what color profile should i use?

Make sure your image is RGB and in the Adobe RGB 1998 workspace. (In Adobe Photoshop: Go to the Edit/Color Settings) Then save your file as Tiff or Jpeg and check the box that says "Embeded Profile". 

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SAVE 10% On Your Custom Print!

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*This offer is valid for NEW CUSTOMERS only!*

This coupon is for custom fine art printing at Prolab Digital. It can be applied to your order during checkout. Coupons can not be used in conjunction with other coupons. This discount applies to all items in the cart. There is no minimum or maximum limit for this coupon. Once an email is confirmed, this coupon code will be emailed to new customers that sign up for the email newsletter. Customers will then be able to use the coupon imminently. The coupon is free and does not require a purchase beforehand. These coupon codes can be used on any of our custom fine art prints.