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Welcome to the NEW Prolab Digital.  Enter code NEW2019 for 10% off your first order.

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FREQUENTLY ASKED QUESTIONS

 

ACCOUNTS / ORDERS

Q: How do I check the status of my order?

A: Please log in to find status of your order.  If you would like further assistance, call us at any time – 888.429.2266

Q: Can I make changes to my order?

A: Unfortunately, we do not allow changes to orders once they have been placed.  Orders may be cancelled up to one hour after they are placed.

Q: Will I receive shipping notification once my order has shipped?

A: Yes, you will receive an email with your tracking number as soon as your order ships.

Q: Can I apply my coupon code after my order has been placed?

A: Unfortunately, we are not able to apply coupon codes on orders that have already been placed. We may be able to cancel the order if you contact us within one hour after placing your order.

Q: Can I expedite my order?

A: Yes, for an added cost, we do offer expedited services.  Please be sure to select these services (under the options tab) when placing your order. 

 

GENERAL FAQ

Q: What is the largest size you print?

A: Papers and HD Acrylic can print up to 60”x120”. HD Infused Metal can print up to 48”x96”.  Our maximum canvas size is 192”x 150 feet.

Q: Do you offer custom sizes?

A: Yes, you can order any custom size you would like.

Q: Do you offer reseller accounts?

A: Yes. Please contact us to set up your resale account.

Q: I forgot my username / password, can you help me?

A: Yes, you can simply click the “Forgot Username of Password” link on the Login page.

 


FILE SETUP

Q: What type of file formats do you accept?

A: We accept Tiff and Jpeg.

Q: What's the max file size I can upload to your website?

A: Max upload file size is 100mb. For larger files, upload placeholder image and upload your files using our secure FTP site.  Click Upload on the upper right corner of the home page.

Q: What resolution do you require?

A: We request 150ppi for full resolution prints. 

Q: What color profile should I use?

A: Make sure your image is RGB and in the Adobe RGB 1998 work space. (Adobe Photoshop: Go to Edit/Color Settings) Then save your file as Tiff or Jpeg and check the box that says "embed profile".

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

WARNING: This merchant has removed information about their returns and exchanges policy. Please verify with them directly.

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Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

WARNING: This merchant has removed information about what materials they are using in the production of their products. Please verify with them directly.

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