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Frequently Asked questions

Accounts & Orders

How do I check the status of my order?

Please log in to find the status of your order. If you would like further assistance, call us at any time – 888.429.2266

can i make changes to my order?

We work fast—Superman fast. Once an order is placed, it automatically gets added to our queue and work begins immediately. Changes and cancellations cannot be made once your project is in the queue.

Changes can be requested within one hour via our Contact Form, but can’t be guaranteed. If you aren’t sure about the best way to place your order, give us a call first—you can work personally with one of our team members to discuss your project, and we’ll help you find the perfect print for your needs before you check out.

will i receive shipping notification once my order has been shipped?

Of course! Our exceptional customer service team will keep you updated on your order every step of the way. You’ll have a real, live person working on your order who will notify you of any issues and status changes. We work hard to ensure that every project is completed to perfection and on time.

can i apply a coupon code after my order has been placed?

Once an order is placed, any changes must be requested via our Contact Form within one hour. Please use this method to request the addition of a coupon code to your order total. Adjustments cannot be made outside of the one-hour window.  

Can i expedite my order?

Absolutely! For pricing on expedited orders and guaranteed shipping dates, please call us at (888) 429-2266, Monday through Friday, 9am-5pm Pacific. Expedited orders cannot be placed on the website. You can request a shipping date in the "Notes" section when placing an order online—however, while we always do our best to meet such customer requests, we encourage you to place your order by phone for important deadlines.


General faq

What is the largest size you print?

Pro Photo Print and HD Acrylic can print up to 60"x120". Aluminum prints can be sized as high as 48"x96". The largest available canvas size is 192"x150 feet

do you offer custom sizes?

Yes! All of our print options can be customized. You can order custom sizes through our website or by phone. Additionally, if you want a custom order for something you don’t see on our website, feel free to contact us. We can print banners, wall murals, billboards, vehicle wraps, and much more!

do you offer reseller accounts?

Yes, Please contact us to set up your resale account. 

i forgot my username/password, can you help me?

Yes, you can simply click the “Forgot Username or Password” link on the login page, or click the button below.



file setup

What type of file formats do you accept?

We accept TIFF (.tiff) and JPEG (.jpeg/.jpg) file formats.

what is the max file size i can upload to your site?

Maximum upload file size is 100MB. For larger files, upload a placeholder image and upload your larger files using our secure FTP site. Click "Upload Files" on this page, use the button below, or click HERE.

What Image resolution do you require?

We request 150 dpi for full resolution prints. 

what color profile should i use?

Make sure your image is RGB and in the Adobe RGB (1998) workspace. In Adobe Photoshop: Go to Edit > Color Settings, and select Adobe RGB (1998) from the RGB dropdown menu. Then save your file in the TIFF or JPEG format and check the box that says "Embedded Profile".

What does "enhance my image" mean?

Our team goes through your image to ensure colors are vibrant, sharp and clear. We apply software to enhance the image.  Please note that we do not remove blemishes, selectively adjust or change your image in any way. We strive to keep the original intent of each image once printed. If you are concerned about part of your image, please call us at 310.846.4496.



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