RETURN CONDITIONS:
Items must
be returned in NEW (unused, untested, and resalable) condition, in the original
manufacturer packaging, with all accessories, kit components, promotional items
and instruction manuals included. For your protection, items must be returned
shipping prepaid, insured for the full value and safely wrapped to prevent
shipping damage.
Items that have been used by the customer or items that have been damaged by
use cannot be returned to us. We also cannot accept returns on orders where a
promotional item has not been returned with the order. For example, if you
bought an item that came with free extra batteries or a telescope that came with
a free cover. These ‘extras’ must be included with your return to qualify for a
full refund.
When repacking an item for return, please be sure to include all the free and
promotional items that came with your order as well as all applicable
accessories and literature. Generally, as a “rule-of-thumb" you should return
the items to us the same way we sent them to you - in the same condition and
with all the original contents. If a promotional item is missing, its value will
be added to the original price you paid for the order, thus reducing the amount
of the refund, if such is issued.
RESTOCKING FEES:
There is a 15% restocking fee for returns of unopened, unused, and untested
items returned within 30 days. This means that an item must be in sellable as
new condition. Please keep in mind that restrictions apply (see Policy
Exceptions for more details). We reserve the right to refuse to issue credit for
any item that has been used, misused or damaged. We also reserve the right to
charge a restocking fee of up to 25% on returns of opened, used, or damaged
products. We also reserve the right to charge the restocking fee for exchanges
and returns that donÂ’t follow our Return and Exchange Instructions or for
high-value items of $1,000 and up. Additional fees may apply if the item is not
returned in its original packaging.
The restocking fee may be waived if you place a replacement order of equal or
greater value at our online store at the time of return, not necessarily for the
same item.
EXCHANGES:
If you are not fully satisfied with your purchase, we will be happy to
facilitate an exchange for you. Please return the item to us within 30 days of
purchase and you will not be charged restocking fees, provided the item is in
NEW (unopened, unused, untested and resalable) condition and it does not fall
into our Policy Exceptions category.
If an item is defective, it can be returned for an exchange within 30 days of
purchase, outside the 30 days the manufacturer must be contacted directly for a
replacement.
Please be sure to follow the simple steps outlined in
Return and Exchange Instructions to guarantee the best service possible on your
return.
CANCELLATION:
You can cancel your graphic reproduction at no
charge only if we have not started the project.
There will be a 25% stop-order fee for any order
that has been put into production and a 50%
stop-order fee for all images that has been printed.
For special order items or hardware that is custom,
there are no cancellationÂ’s available. Please call
310.204.4608 and email a stop-order request to
orders@prolabdigital.com with your name and
information to properly inform us of your
cancellation.
REFUNDS:
If you are not satisfied with your purchase of a
product, please call 310.204.4608 for a Return
Material Authorization (RMA) request within 30
calendar days of the receipt of the product. If the
item is returned unopened in the original box, we
will exchange it or offer you a refund based on your
original method of payment. The product must be
returned to the warehouse within 14 calendar days of
the issuance of the RMA. All products must be packed
in the original, unmarked packaging including any
accessories, manuals, documentation and registration
that shipped with the product. A 15% open box
restocking fee will be assessed on any opened
hardware or accessory./p>
MANUFACTURING DEFECTS:
Items with manufacturing defects must be sent directly to the specific
manufacturer in accordance with the Warranty terms after our 30 day return
window has passed.
RETURN AND EXCHANGE INSTRUCTIONS:
We have created a hassle-free Return and Exchange process with step-by-step
guidelines for your convenience. To return or exchange an item, please follow
these simple steps:
- Call us at 310.204.4608 and asked for RMA number. No return or exchange
will be accepted without an RMA Number.
- Once your RMA request is submitted, you will see a page with Return
Instructions and Merchandise Return Summary which contains an RMA number
that is valid for 10 business days.
- Pack the item securely using as much of the original packing material
that was left. Please note that we do not accept COD shipments. Please use
carriers that offer delivery notification such as UPS, USPS, DHL or FedEx.
Using one of these carriers will make shipment tracking possible. Please be
sure to insure the package for full value of the merchandise. The
merchandise is still your property until it reaches our warehouse and we are
not responsible for any shipping damages occurring at this point.
Please remember to include all the contents such as promotional items,
accessories, and instruction manuals that came in the original order.
Please note that we are not responsible for lost or stolen returned
merchandise before it reaches our warehouse and it signed for by one of our
Team Members.
- You will get a notification as soon as the return has been processed.
All returns are processed within 10 business days of the receipt of returned
merchandise. Refunds, when applicable, will be issued as soon a possible, no
more than 10 business days. Credit card companies vary in their processes of
posting credits back to your account.
POLICY EXCEPTIONS:
We are unable to accept returns or exchanges on the following items:
- If an item has been installed, we are unable to accept its return. For
example, a wall mural has been applied to a wall cannot be returned or
exchanged.
- PROLAB Digital Imaging, Inc. Gift Certificates.
- Special order items including promotional and corporate gifts
merchandise.
- Hazardous items (as marked on our website)
- AAny international order
PRIVACY POLICY:
Your privacy is very important to us and we are committed to respecting your
privacy on this site. In order to provide our services, we will require
information (including address and credit card information) regarding our users.
We will maintain the confidentiality of information provided in accordance with
our Privacy Policy and your information will never be sold, exchanged or shown
to any other company or organization.
